Return and Refund Policy

Return and Refund Policy – Sleeria

At Sleeria, we are committed to providing you with a worry-free shopping experience. That’s why we offer a 100-day guarantee for returning your items after receiving them.

Return Conditions

To be eligible for a return, your item must be in its original condition, unworn and undamaged, with its original packaging and proof of purchase.

• Returns are limited to two (2) items per order for a refund.
  
  

• Store credit and exchanges are unlimited per order.
  
  

• If there is a price difference for exchanged items, customers will either need to pay the extra amount or will be refunded the difference. Exchanges will be processed once the returned product has been received and inspected.
  
  

To start a return, please contact us at contact.sleeria@gmail.com

Once your return request is accepted, we will provide you with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Return Fees

We do not provide prepaid return labels. The customer is responsible for return shipping costs.

Order Cancellation

As long as your order status is "UNFULLFILLED" the order can be canceled from your end before 07:59 a.m. (BST) of the next day.

The order will not be eligible for cancellation if it has already been fulfilled.

Chargeback and Return Policy

At Sleeria, we are committed to providing a seamless and fair resolution process for all our customers. If you are not satisfied with your purchase, we strongly encourage you to contact our support team first to resolve any issues or initiate a return within the scope of our 100-day guarantee.

⚠ Important Notice: Initiating a chargeback or dispute without first reaching out to our support team will result in the invalidation of your return and refund eligibility, including the 100-day return policy.

We believe in customer satisfaction and are dedicated to finding the best possible solution. Please contact us before taking further steps—we are here to help!

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if you receive a damaged, defective, or incorrect item so that we can resolve the issue as soon as possible.

Non-Returnable Items

Certain items cannot be returned for hygiene or customization reasons, including:

• Beauty and personal care products (e.g., lipsticks, mascaras, etc.).
  
  

• Customized or personalized items.
  
  

• Hazardous materials, flammable liquids, or gases.
  
  

• Gift cards and sale items (non-refundable).
  
  

If you are unsure whether your item is eligible for a return, please contact us before proceeding.

Exchanges

The fastest way to receive a new item is to return the original item first and place a new order once your return has been accepted.

Refunds

Once we receive and inspect your return, we will notify you by email regarding approval or rejection.

• If approved, the refund will be issued to your original payment method within 10 business days.
  
  

• Additional processing time may be required depending on your bank or card issuer.
  
  

If 15 business days have passed since your refund was approved and you have not received it, please contact us at contact.sleeria@gmail.com